"RCI Solar has made a strategic investment to ensure customer satisfaction at all three critical purchasing stages -- distribution/logistics, dealer relationship management and customer service. Our new facility provides superior customer relations and product availability that is brand new to the area, adding to our competitive advantage," said Syd Harland, CEO of Global Earth Energy, Inc.

"In addition to our new facility, we have upgraded our dealer relationship management services, including online utilities that foster a collaborative work environment and create new efficiencies along the supply chain. Our affiliates can easily exchange ideas, access video files and case studies, collect and retrieve product data and specification materials, as well as gain increased visibility across all customer touch points," said Mel Dick, president of RCI Solar, Inc.

"With the price of customer acquisition at an all-time high, retaining customers and increasing the profitability of those relationships is critical. To best serve the end user, we also have deployed call center software that makes it easier to organize and integrate contact center activities with core business processes, and streamline them directly to the dealer network for local response and total customer satisfaction," added Dick.